• The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we do with your personal data.

• By consenting to our use of cookies in accordance with the terms of this policy when you visit our website for the first time, you allow us to use cookies each time you visit our website.

Collection of Personal Information

The following types of personal information may be collected, stored and used:

• We collect and save your name, email, phone number and payment details from you when you make a booking on our website.

• Information relating to everything you purchase, the services you use or transactions you make through our website, including your name, telephone number, address, email address and credit card details.

• Information in any form of communication that you send to us via email or our website, including its content and metadata;

• Any other personal information that you submit to us.

Before you disclose another person’s personal information to us, you need that person’s consent for that personal information to be both disclosed and processed in accordance with this policy

Use of your personal information

Personal information sent to us through our website will be used for the purposes set out in this policy or on the relevant pages of the website. We may use your personal information for the following:

• To administer our website and business.

• To customize our website for you.
• To enable you to use the services available on our website.

• To send you goods that you have purchased through our website.

• To send bank statements, invoices and payment reminders to you and collect payments from you.
• To send commercial communications that are not for marketing purposes.

• To send emails that you have specifically requested.

• To send our newsletter by e-mail to you if you have requested it (you can inform us at any time if you no longer need the newsletter).
• To send you marketing communications relating to our business or carefully selected third parties’ business that we believe may be of interest to you by post or, where you have specifically consented to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

• To provide third parties with statistical information about our users (but these third parties will not be able to identify an individual user from the information).

• To handle inquiries and complaints from or about you regarding our website.

• To keep our website secure and prevent fraud.

• To confirm your agreement to our website’s terms of use (including monitoring of private messages sent via our website’s private messaging service).

• Other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the permission you give us.

Your privacy settings may be used to limit the publication of your information on our website and may be adjusted with the website’s privacy controls.

We will not pass on your personal information to third parties for their or any other third party’s direct marketing without your explicit consent.

Disclosure of Personal Information

We may disclose your personal information to any of our employees, directors, insurance companies, professional advisors, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this Policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this Policy.

We may disclose your personal information:

• Insofar as we are required to do so by law.

• In connection with ongoing or future court proceedings.

• To establish, exercise or defend our legal rights (including disclosing information to others for fraud prevention and credit risk mitigation purposes).

• To the buyer (or prospective buyer) of any business or asset that we are in process (or considering) selling.

• To any person we reasonably believe may request from a court or other competent authority that we disclose the personal information if, in our reasonable opinion, such court or authority could reasonably order us to disclose the personal information.

We will not disclose your personal information to third parties except in the cases set out in this policy.

International data transfer

• Information we collect may be stored, processed in, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy.

• Information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: the United States, Russia, Japan, China and India.

• Personal information that you post on our website or submit for publication on our website may be available via the internet around the world. We cannot prevent the information from being used or misused by others.

• You expressly consent to the transfer of personal information as described in this section.

Retention of personal information

• This section describes our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

• Personal information that we process for any purpose or purposes will not be kept longer than is necessary for that purpose or those purposes.
• We will usually delete personal data at the end of the season.

• Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) that contain personal data:
• Insofar as we are required to do so by law.
• If we believe that the documents may be relevant to ongoing or future court proceedings.
• To establish, exercise or defend our legal rights (including disclosing information to others for fraud prevention and credit risk mitigation purposes).

Security of Your Personal Information

• We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

• We will store any personal information you provide on our secure (password and firewall protected) servers.

• All electronic financial transactions made through our website are protected by encryption technology.

• You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Changes

We may update this policy from time to time by posting a new version on our website. You should check this page from time to time to make sure you understand any changes to this policy.

Your rights

You can ask us to provide you with any personal information we have about you; The provision of such information will be subject to the following:

• Providing appropriate proof of your identity for this purpose, we will usually accept a photo of your passport that has been certified by a notary, plus a copy of a community service bill showing your current address.

We may withhold the personal information you request as permitted by law.

You can ask us at any time not to process your personal information for marketing purposes.

In practice, you will typically either explicitly accept our use of your personal information for marketing purposes, or we will give you the opportunity to opt out of the use of your personal information for marketing purposes.

Third Party Websites

Our website contains hyperlinks to and details about third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Let us know if the personal information we hold about you needs to be corrected or updated.